Privacy policy, Consent Mode v2 architecture, and tracking disclosures governing Townsend Handyman Services.

Effective Date & Status of Terms

This privacy statement took effect on 2026-10-17. It governs all inquiries, estimates, consultation requests, and technical interactions conducted across townsendhandyman.us. This website functions strictly as an operational dispatch and inquiry terminal for residential flooring and handyman craft services in Cape Girardeau County, Missouri.

Data Controller Identity & Physical Base

The data controller responsible for the collection and processing of personal information on this domain is Townsendhandyman, trading at townsendhandyman.us, with our permanent physical workshop and dispatch base located at 2537 TULIP LANE, CAPE GIRARDEA, MO 63701, CAPE GIRARDEA, MO, United States. We are also known locally and associated with Townsend Custom Floors for dedicated luxury vinyl plank and hardwood flooring services. You can reach our operational desk directly by telephone at (573) 837-9742 or by electronic mail at [email protected].

Categories of Data Collected

We collect only information essential to conduct on-site property assessments, price flooring and handyman scopes accurately, and manage advertising attribution. Specifically, when you submit our site inspection form via bisuc3d.php, our system records your full name, telephone number, email address, property physical address, the selected category of repair or flooring service, project notes, requested square footage specifications, and an explicit consent confirmation.

In addition, our server infrastructure automatically captures technical access parameters: your IP address, browser user-agent header, referring URL, the exact timestamp when the form was rendered in your browser, and the timestamp when the payload was transmitted. Our live support chat desk (navo8dd.php) logs the text conversation and stores an ephemeral token in your browser so you can resume your inquiry. When you arrive through digital marketing campaigns, we receive campaign click identifiers appended to your query strings, including Google Ads (gclid), Microsoft Advertising (msclkid), and Meta Ads (fbclid).

No user accounts, passwords, or credit card payment data are collected on this site. Townsend Handyman Services does not sell products online, operate an eCommerce cart, or take binding payments through web forms.

Purposes of Data Processing

We use the data collected strictly for direct operational purposes: (1) scheduling physical site inspections and subfloor tolerance diagnostics in Cape Girardeau County; (2) calculating transparent square-foot quotes ($3–$13/sq ft for LVP, $6–$18/sq ft for hardwood) and hourly handyman estimates ($50–$150/hr); (3) communicating directly with property owners regarding site access, arrival windows, and material deliveries; (4) preventing form abuse and automated bot submissions via server honeypots; and (5) assessing the cost-effectiveness and conversion performance of paid advertising campaigns on commercial search networks.

Legal Bases for Processing

For property owners and visitors subject to international privacy frameworks, each processing activity is anchored to an explicit legal basis:

• Consent: Storing browser tokens, running optional analytics, and transmitting advertising attribution cookies require your affirmative opt-in through our consent interface.
• Contractual Preparation: Evaluating job site measurements, preparing flooring estimates, and coordinating handyman dispatch calls occur at your direct request to enter into a service agreement.
• Legitimate Interest: Maintaining server security, diagnosing network anomalies, preventing spam submissions through hidden honeypots, and monitoring core web performance represent legitimate commercial interests of Townsend Handyman Services that do not override your fundamental rights.

Active Advertising Platforms & Click Identifiers

Townsend Handyman Services actively runs digital advertising campaigns to connect with property owners requiring flooring installation, subfloor repairs, and residential maintenance in Cape Girardeau County. We currently run paid advertising through Google Ads and Microsoft Advertising, and our campaigns may extend to Meta Ads. When a visitor arrives on our website after clicking one of our advertisements, the respective platform appends a unique cryptographic click identifier to the landing page destination URL:

These identifiers allow our systems to correlate an inbound estimate submission with the specific commercial search ad that generated the visit, verifying our advertising return without constructing persistent behavioral consumer profiles across unrelated properties.

Consent Mode v2 Architectural Implementation

Our website strictly implements Google Consent Mode v2 to ensure marketing storage respects visitor autonomy. Before any tracking script executes, the browser initializes all four consent parameters to an authoritative denied status:

• ad_storage: denied by default
• ad_user_data: denied by default
• ad_personalization: denied by default
• analytics_storage: denied by default

These four parameters remain denied until you explicitly click "Accept Storage" on our docked consent banner. If you choose "Decline" or ignore the banner, the parameters remain denied indefinitely, preventing the transmission of advertising identifiers or persistent browser cookies. Furthermore, if you grant consent and subsequently withdraw it using the "Cookie Settings" control in our footer, our script immediately reverts all four signals to denied and removes existing tracking keys from local storage.

Third-Party Data Processors

Townsend Handyman Services engages select third-party service providers to maintain website hosting, deliver notifications, and measure advertising campaigns. Each recipient is contractually bound to process data solely under our direct instructions:

• Google LLC / Google Ireland Ltd: Provides Google Ads conversion tracking and tag management services under standard data protection agreements.
• Microsoft Ireland Operations Ltd: Operates Microsoft Advertising conversion measurement. You can review how Microsoft handles personal data by reviewing the privacy.microsoft.com privacy statement.
• Meta Platforms Ireland Ltd: Facilitates campaign attribution when Meta advertising campaigns are activated.
• Infrastructure & Mail Hosting Providers: Our web server hosts the MySQL inquiry database on encrypted storage volumes, and our transactional mail relay delivers inquiry notifications to [email protected].

Cross-Border Data Transfers

Townsend Handyman Services operates exclusively within Cape Girardeau County, Missouri, United States. All web servers and inquiry databases reside within data centers located in the United States. If you access our website from outside the United States, your submission is transferred to and processed within the United States. For visitors from the European Economic Area or United Kingdom, transfers to US service providers rely on the EU-US Data Privacy Framework and Standard Contractual Clauses (SCCs) approved by the European Commission.

Data Retention Clocks & Schedules

We do not retain personal information indefinitely. Data records are held strictly according to fixed retention schedules:

• Customer Inquiries & Email Notifications: Retained for 24 months from the date of transmission to preserve warranty records, subfloor diagnostic notes, and installation history.
• Live Support Chat Transcripts: Retained for 12 months to resolve customer service inquiries and past job questions.
• Server Access Logs & Security Records: Retained for 60 days, after which IP addresses and request logs are automatically purged by log rotation routines.
• Consent Registry (site_consent_v2): Stored locally in your browser for 12 months, after which the banner re-prompts for preference confirmation.
• Data Subject Rights Requests: Processed and answered within 7 days of verified receipt.

Technical & Operational Security Measures

We protect data transmitted to townsendhandyman.us using modern technical safeguards: 256-bit TLS encryption in transit (HTTPS), strict content security directives, server-level rate limiting against brute-force attacks, parameterized SQL queries that prevent database injection, and visually hidden honeypot fields (branch and homepage) that trap automated malicious crawlers. Operational access to inquiry logs is restricted to authorized craftsmanship personnel on a strict least-privilege basis.

European Data Protection Rights (GDPR)

If you access townsendhandyman.us from the European Union, the General Data Protection Regulation (gdpr) grants you specific legal rights regarding your personal information:

• Right of Access: You may request confirmation of whether we hold personal data concerning you and obtain a copy of that data.
• Right to Rectification: You may require correction of inaccurate contact or property records.
• Right to Erasure: You may request permanent deletion of your inquiry history, subject to our statutory record retention obligations under Missouri tax law.
• Right to Restriction of Processing: You may ask us to halt active processing while a dispute over data accuracy is resolved.
• Right to Data Portability: You may request your project submission details in an industry-standard, machine-readable format.
• Right to Object: You may object at any time to processing grounded in our legitimate interests.
• Right to Withdraw Consent: Where processing relies on your consent, you may withdraw it at any time with immediate effect.

United States State Privacy Rights (CCPA / CPRA & State Laws)

Under state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (ccpa), residents of California and other applicable states possess comprehensive privacy rights:

• Right to Know & Access: You can request disclosure of the categories and specific pieces of personal information collected about you over the past twelve months.
• Right to Delete: You can request deletion of personal information collected directly from you.
• Right to Correct: You can require correction of inaccurate personal records.
• Right to Opt-Out of Sale or Sharing: Townsend Handyman Services does not sell your personal information for monetary compensation, nor do we share your personal information with data brokers. To the extent that cross-context behavioural advertising cookies constitute a "share" under ccpa definitions, you may opt out via our consent banner or by enabling Global Privacy Control.
• Right to Non-Discrimination: We do not alter hourly labor rates ($50–$150/hr) or flooring square-foot prices ($3–$13 LVP, $6–$18 hardwood) based on whether you exercise your privacy rights.

Global Privacy Control (GPC) Compliance

We honour the global privacy control (GPC) browser signal. If your browser or operating system transmits an active GPC header (Sec-GPC: 1), our consent management engine automatically interprets that signal as a valid request to opt out of non-essential cookie storage and third-party advertising tracking. No secondary prompt or confirmation is required to enforce your opt-out.

Children's Privacy Protection

Townsend Handyman Services provides residential contractor services exclusively to adult property owners, property managers, and commercial leaseholders. This website is not designed for, marketed to, or intended for use by children under the age of sixteen. We do not knowingly collect, request, or retain personal information from minors. If we discover that personal data of a minor has been submitted without verified parental consent, we permanently delete that record immediately.

Regulatory Inquiries & Supervisory Complaints

If you believe Townsend Handyman Services has failed to uphold its privacy commitments, you have the right to lodge a formal complaint with relevant regulatory authorities. United States residents may contact the Office of the Attorney General in their respective state or the California Privacy Protection Agency (CPPA) in California. European Union residents may file a complaint with their local national Data Protection Authority (DPA) under Article 77 of the GDPR.

Exercising Your Rights (Data Request Protocol)

To exercise any privacy right outlined in this policy—including requesting a copy of your stored service inquiries, requesting record deletion, or updating inaccurate property details—submit a written request to our designated privacy contact at:

To protect your confidentiality, we verify your identity by confirming matching email or telephone records from previous site consultation requests. We do not charge fees to process verifiable consumer inquiries, and all requests receive a comprehensive response within 7 days of verified receipt.

Policy Revisions & Notifications

We may revise this privacy policy periodically to reflect operational enhancements, new diagnostic equipment deployments, or evolving regulatory standards. When adjustments occur, we update the "Effective Date" at the top of this document. Material modifications affecting personal information processing will be prominently announced on our website dispatch desk prior to implementation.

Human Contact Information & Operational Desk

If you have questions, feedback, or concerns regarding our privacy architecture, Consent Mode v2 implementation, or on-site craftsmanship data handling, contact our operational desk directly:

• Operator: Townsendhandyman (Townsend Custom Floors)
• Workshop Address: 2537 TULIP LANE, CAPE GIRARDEA, MO 63701, United States
• Direct Dispatch Telephone: (573) 837-9742
• Direct Electronic Mail: [email protected]
• Jurisdiction: Laws of MO, United States • Venue: Courts of CAPE GIRARDEA

Accessibility Statement (WCAG 2.1 AA Compliance)

Townsend Handyman Services is committed to ensuring our digital services and inspection booking workflows are fully accessible to individuals with disabilities. We continually optimize townsendhandyman.us to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Our structural implementation incorporates high contrast color ratios (minimum 4.5:1 against oat ground #E8DFD0), strict semantic HTML landmarks (header, nav, main, section, footer), ARIA roles and labels on all interactive controls, keyboard-operable modal components, responsive viewport fluid scaling without horizontal truncation, visible focus rings, and an accessible skip navigation link. If you experience difficulty accessing any element of our website or scheduling workflow, please call our operational desk at (573) 837-9742 or email [email protected] so we can provide direct assistance.